Case Study

2
min read

Streamlining User Experience with Lawbrokr: Insights from Freeburg & Granieri

Christy Granieri, Co-Founder of Freeburg & Granieri, an employment law firm, discusses leveraging Lawbrokr to streamline client intake. Facing lead challenges, Lawbrokr's user-friendly forms save time by empowering potential clients to provide essential information. The platform's self-guided approach enhances efficiency, making it a valuable tool for legal professionals seeking streamlined online engagement and tailored services.
Published on
November 27, 2023

In our recent interview, we had the pleasure of sitting down with Christy Granieri, co-founder of Freeburg & Granieri, an employment law firm based in Pasadena, California. Christy shared her experiences on how her firm has harnessed the power of Lawbrokr and the remarkable results they've achieved thus far. Let's explore their journey to streamline client intake and enhance the overall user experience.

Meet Christy Granieri, Legal Innovator

Christy Granieri introduces herself as one of the founders of Freeburg & Granieri, a prominent employment law firm serving the Pasadena, California area. Her dedication to modernizing legal practices has led her to leverage solutions like Lawbrokr.

Challenges Faced Prior to Lawbrokr

Before adopting Lawbrokr, Freeburg & Granieri encountered multiple challenges. They received numerous phone calls, emails, and internet-based leads, often lacking crucial information. These leads required the valuable time of their intake clerks to decipher and determine which ones were worth pursuing. Christy recognized the need for a more efficient process to identify potential clients and communicate the firm's specialization in employment law.

The Decision to Evaluate Lawbrokr

Freeburg & Granieri decided to explore Lawbrokr's potential as a solution to streamline their intake process. Their goal was to create a system that could efficiently collect information from potential clients through a usable form. This data would help them evaluate whether the individuals were the right fit for their firm or if their needs might be better served by another practice. Lawbrokr's ability to fast-track the intake process by gathering information and facilitating evaluation aligned perfectly with their objectives.

Enhanced User Experience for Clients

Since implementing Lawbrokr, Freeburg & Granieri's potential clients have benefited from a more user-friendly intake process. Clients can guide themselves through the initial stages of engagement, providing information about their problems and describing their potential issues. This self-guided approach has expedited intake phone calls and allows the firm to focus on the specific concerns raised by the clients, thus delivering a more tailored service.

The Value of Lawbrokr to the Firm

The primary value that Lawbrokr brings to Freeburg & Granieri is time savings. By allowing potential clients to volunteer information, the firm can quickly obtain the data needed to assess their cases. This optimized intake process saves both the firm's time and the clients' time, resulting in a more efficient and productive initial interaction. Lawbrokr's ability to facilitate this streamlined engagement is a testament to its value in enhancing client intake and the overall efficiency of the firm.

Freeburg & Granieri's experience with Lawbrokr highlights the transformative impact of innovative legal technology on the client intake process and the user experience. By addressing challenges related to lead quality and streamlining intake, Lawbrokr has become an invaluable asset to the firm. The self-guided approach empowers potential clients and expedites the initial communication, ultimately delivering a more tailored and efficient service. For legal professionals seeking to optimize their client intake process and enhance their overall efficiency, Lawbrokr proves to be a valuable tool that can revolutionize the way law firms engage with potential clients online.

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